Privacy Policy
Last updated: March 26, 2024
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It explains your privacy rights and how the law protects you.
We are committed to safeguarding your privacy and ensuring the security of your personal data. By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with initial capitalization have specific meanings defined in this section. These definitions apply whether the words appear in singular or plural form.
Definitions
- Account: A unique account created for you to access the Service or parts of the Service.
- Affiliate: An entity controlling, controlled by, or under common control with the Company, where "control" means ownership of at least 50% of voting shares or equity interests.
- Application: The Agogoo software program provided by the Company.
- Company: Cowries Money Co Ltd, Mile 3 Nkwen, Bamenda, North West Region, Cameroon (referred to as "we," "us," or "our").
- Country: Refers to Cameroon.
- Device: Any device capable of accessing the Service, such as a computer, mobile phone, or tablet.
- Personal Data: Information that identifies or can identify an individual.
- Service: The Application and its associated features and functionality.
- Service Provider: A third-party company or individual employed to facilitate, provide, or analyze the Service.
- Usage Data: Data collected automatically, either generated by using the Service or the Service’s infrastructure (e.g., duration of a page visit).
- You: An individual accessing or using the Service, or the company or legal entity on behalf of which the individual is accessing or using the Service.
Collection and Use of Your Personal Data
Types of Data Collected
Personal Data
We may collect the following types of personal data when you use the Service:
- Contact Information: Email address, phone number, and physical address.
- Identity Information: Name, date of birth, and government-issued identification (where required by law).
- Payment Information: Credit/debit card details, transaction history, and billing address.
- Profile Data: Username, password, and preferences.
Usage Data
We collect information on how the Service is accessed and used. This may include:
- IP address, browser type, and browser version.
- Pages of the Service visited, time spent, and other diagnostic data.
- Mobile device information such as device ID, operating system, browser type, and diagnostic data.
Location Data
With your permission, we collect and use location data to provide location-specific features and services. You can enable or disable location tracking via your device settings.
Data from Third-Party Services
We may collect data when you link your account with third-party services, such as Google or Facebook.
Use of Your Personal Data
We use your personal data for the following purposes:
- To Provide and Maintain the Service: Ensure the functionality and performance of the Service.
- Account Management: Enable you to create and manage your account.
- Order Fulfillment: Process and deliver orders made through the Service.
- Customer Support: Respond to your inquiries and resolve issues.
- Marketing and Promotions: Send you promotional materials and updates, provided you have consented.
- Compliance: Meet legal, regulatory, or contractual obligations.
- Fraud Prevention: Detect and prevent unauthorized activity or abuse of the Service.
- Business Operations: Analyze usage trends and improve our Service.
Sharing and Disclosure of Your Personal Data
Third-Party Sharing
We may share your data with:
- Service Providers: For analytics, payment processing, and customer support.
- Business Partners: To offer relevant products and services.
- Affiliates: To streamline operations within our corporate group.
- Law Enforcement: When required by law or valid legal requests.
International Data Transfers
If your data is transferred outside of your country, we ensure appropriate safeguards under applicable data protection laws, including GDPR.
Retention of Your Personal Data
We retain your personal data for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal, tax, or accounting obligations.
- Resolve disputes or enforce our agreements.
When data is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Under applicable laws, you have the following rights:
- Access and Rectification: Access your data and correct inaccuracies.
- Erasure: Request deletion of your data unless legal obligations require retention.
- Restriction: Limit how we use your data under specific conditions.
- Portability: Obtain a copy of your data in a structured, machine-readable format.
- Withdraw Consent: Revoke your consent for processing activities.
- Object: Object to processing for direct marketing purposes.
To exercise your rights, contact us at services@agogoo.africa.
Data Security
We implement technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our Service is not intended for individuals under 13. We do not knowingly collect data from children under this age.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings.
Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes will be communicated via email or Service notifications.
Contact Us
For questions or concerns, reach out to us:
This policy is designed to align with GDPR and other global data privacy regulations, ensuring transparency, user rights, and secure data practices.
